Mail Order

Next-Day Hospice Mail Order Pharmacy

Better Design & Service: A Solution That Exceeds Customer Expectations


Our Mail Order model marries our most comprehensive clinical package with the convenience of next-day delivery of medications via FedEx to patients’ homes. This model was designed to improve nursing efficiencies and capitalize on hospice workflows to save time and money. With 24/7 clinical and customer service available, our comprehensive mail order model has been enthusiastically adopted by hospices across the country that seek to provide a higher standard of service and better value.

Convenience for Patients and Families

Having medications delivered to the patient’s doorstep can be a marketing advantage that helps differentiate your hospice. For urgent symptom management, medications are available from our Neighborhood Connections pharmacies or, if prescribed, from a previously dispensed Enclara Pharmacia ComfortPak. Appropriate planning and assessment are encouraged to reduce time to palliation and promote positive patient and family experience.

Systems and Services to Save Nursing Time

Our mail order program promotes efficiency with streamlined access to the services needed by hospice staff. Customer service, pharmacist consultation and much more are available through our easy to use phone tree.  Information about your hospice or specific patient is easily accessed by our staff.

Our formulary Management Utilization Guidelines (MUGs®) include both evidenced- and experienced-based guidelines, with more than 50 symptoms and conditions relating to symptom management of the patient’s terminal diagnosis. Pharmacists are available to contact prescribers to discuss appropriate medication selection.

Often times, controlled substance prescriptions represent a challenge for a hospice to obtain in an efficient, safe and timely manner. We facilitate this process and ensure all prescription requirements are met.

Our Mail Order pharmacies are certified to receive electronic prescriptions including controlled substance prescriptions, providing a convenient and secure method for prescribers. Prescribers may also access our portal for electronic prescribing applications that integrate hospice specific patient, formulary and pharmacy information.

Web Portal: Reports and Analytics for Management and CoP Compliance

Making it easy to access reports, our web-based services include the ability for nurses to view profiled active and discontinued medications and view, manage, and check order delivery status online. Also available online are a series of meaningful, “real-time” reports and tools to assist in the clinical and financial oversight of your medication program and help you meet the CoPs.

Competitive Per Diem Pricing with Account Management Keeps You on Track

Our comprehensive mail order model offers hospices the security of comprehensive clinical services with a broad and flexible formulary bundled in a predictable per diem. Many hospices prefer the budget stability of a predictable per diem cost model. We share “risk” with your hospice and partner with your interdisciplinary team to ensure the most clinically appropriate and cost effective medications are selected. Our Account Management team keeps a watchful eye on drug utilization and costs. Together, we review atypical or higher cost drug utilization and set goals for improvement. Clinical Pharmacists are engaged with hospice to create, support and manage medication utilization goals.

Want to Learn More?

We’re happy to answer any questions and talk to you about how to get started. Fill out our contact form or call:

Call 1-888-ENCLARA (362-5272)